Flooded Basement in Wayzata? Start Here

Water near the sump pit, with the pit full, usually points to a pump that failed or couldn't keep up. Water coming up from a floor drain often means a sewer backup. Water running down a wall or through a window well suggests surface water or a gutter problem.

Clear water that rises during rain is a different problem from gray, smelly water. Telling the plumber what you see when you call helps them come prepared.

Check whether the pump has power and whether the float is stuck against the side of the pit. If it hums but doesn't pump, the impeller may be jammed or the motor may be failing.

Do not reach into the pit while the pump is plugged in. If you can't get it running safely, keep bailing the pit to slow the rise and wait for the callback.

Water coming out of the floor drain, especially with toilet paper or a sewage smell, is a sign the main sewer line is blocked. Stop using water upstairs: no flushing, showers, laundry or dishwasher.

Sewage carries bacteria, so wear rubber boots and gloves if you must go near it, and don't let children or pets into the area. A plumber can clear the line, and a cleanup company can handle disinfection.

Move boxes, electronics and furniture to higher ground once the area is safe. Pull up wet rugs and get fans and a dehumidifier running as soon as the electricity is safe to use.

Wet drywall, carpet pad and insulation can start to grow mold within a day or two. Many homeowners call their insurance company early to ask what is covered, since sump pump and sewer backup coverage is often a separate endorsement.

If water reached the furnace, water heater, washer or dryer, don't turn them back on until they have been checked. Gas appliances that got wet should be inspected before relighting.

Let the plumber or a heating technician know which appliances got wet. It is safer to wait a day than to start a damaged burner or motor.